about Us
Presentation
The Risoul Tourist Office is located in a classified resort, which allows it to maintain its independence. Its goal is to promote its territory and boost the tourist attractiveness of the Risoul destination through the numerous missions assigned to it. Its legal form is a SEML (local mixed economy company). This is SEML SGATRIS (Risoul Tourist Activities Management Company).
Located at the entrance to the station in a huge building, a real signal in town planning, the tourist office is a center where all the flows of the station converge.
Some numbers
50 partners
66,520 visitors at reception
18,620 remote contacts (telephone, emails)
762,594 sessions on the risoul.com website
400,000 annual budget
More than 100,000 fans on social networks. (Facebook, Instagram & TikTok)
6 employees per year
The Risoul Tourist Office is at the service of visitors to advise them, guide them and provide information before or during their stay. The Tourist Office participates in the development and implementation of a local tourism policy in France and abroad.
Our strategic missions
⮚ Provide advice to visitors and residents
⮚ Collect, sort and prioritize tourist information
⮚ Develop tools to promote and enhance the destination mainly through digital tools
⮚ Federate and support professionals
⮚ Be identified as an essential marketplace
⮚ Make the station desirable through well-thought-out entertainment
⮚ Manage major events
⮚ Manage child services
The resort welcomes 77% French customers and 23% foreigners.
Located at the entrance to the station in a huge building, a real signal in town planning, the tourist office is a center where all the flows of the station converge.
Some numbers
50 partners
66,520 visitors at reception
18,620 remote contacts (telephone, emails)
762,594 sessions on the risoul.com website
400,000 annual budget
More than 100,000 fans on social networks. (Facebook, Instagram & TikTok)
6 employees per year
The Risoul Tourist Office is at the service of visitors to advise them, guide them and provide information before or during their stay. The Tourist Office participates in the development and implementation of a local tourism policy in France and abroad.
Our strategic missions
⮚ Provide advice to visitors and residents
⮚ Collect, sort and prioritize tourist information
⮚ Develop tools to promote and enhance the destination mainly through digital tools
⮚ Federate and support professionals
⮚ Be identified as an essential marketplace
⮚ Make the station desirable through well-thought-out entertainment
⮚ Manage major events
⮚ Manage child services
The resort welcomes 77% French customers and 23% foreigners.
OUR QUALITY POLICY
Risoul: A “Quality Reference” destinationIn a highly competitive and above all very stable market, quality becomes a major issue.
The Risoul tourist office has decided to be a leading figure for all tourism professionals in the destination by committing to a Quality Management approach in 2022 for a period which coincides with the duration of the objective contract signed with the municipality of Risoul ending in 2028.
This approach is accompanied by efficient and rigorous working procedures with the aim of constant professional improvement. It is based on a modernization of management tools and in particular digital tools.
4 main areas of work to improve quality
1 - Maintain quality and continue improving services to visitors
Implementation of efficient tools adapted to their behavior
Listening and constantly measuring customer satisfaction. Generalize customer surveys on the services of the tourist office through satisfaction questionnaires
2 - Continue improving the organization and internal communication at the Tourist Office
Implementation of communication tools to optimize work
Conducting weekly internal meetings to encourage discussions
3 - Improve the management of OT skills and human resources
Constant development of skills thanks to the training plan. Improve the performance of permanent staff
Quality recruitment and improvement of the integration of seasonal staff
4 - Continue improving external communication
Development of digital tools for professionals with the expansion of back office interfaces.
Continue collaborative work with partners within the board of directors.
Continue consultation within the resort committee
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VISITORS’ SATISFACTION AT THE HEART OF CONCERNS
FROM THE RISOUL TOURISM OFFICE
VISITORS’ SATISFACTION AT THE HEART OF CONCERNS
FROM THE RISOUL TOURISM OFFICE
The quality policy of the Risoul Tourist Office is based on the commitment of the Management and all staff to provide services that meet the current and future expectations of its customers in terms of quality of welcome and service.
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THE RISOUL TOURIST OFFICE CLASSIFIED IN CATEGORY 1
Established by the ministry in charge of French tourism, this classification is made up of 2 categories: from category I (the highest) to category II.
The Risoul Tourist Office obtained the renewal of its Category I classification in February 2024. Delivered by the State for a period of five years, this recognition is a guarantee of quality of welcome and services.
The Risoul Tourist Office obtained the renewal of its Category I classification in February 2024. Delivered by the State for a period of five years, this recognition is a guarantee of quality of welcome and services.
THE RISOUL TOURISM OFFICE CERTIFIED NF “TOURISM OFFICE” SERVICE
The Risoul Tourist Office has been certified NF Service “Tourist Office” since February 27, 2024. This mark carried by AFNOR, French leader in certification, proves compliance with the NF X 50-730 standard and certification rules NF 237.
Certification is renewed every 2 years with annual inspection.
The certified essential characteristics are:
- Approach, environment and layout of premises
- Tourism promotion of the destination and communication
- Production and marketing of tourist services and products: territorial development
- Shop
- Evaluation and improvement of the quality of service provided to the customer
- Internal organization
Certification is renewed every 2 years with annual inspection.
The certified essential characteristics are:
- Approach, environment and layout of premises
- Tourism promotion of the destination and communication
- Production and marketing of tourist services and products: territorial development
- Shop
- Evaluation and improvement of the quality of service provided to the customer
- Internal organization