{"nbFiches":1,"dataPrest":{"infoPrest":{"pave1":{"libelle":"Pav\u00e9 1 Intro courte","contenu":"","fichiers":[],"fichiersPave":{"Image":[{"ordre":"1","label":"dsc5978-886498","copy":"","lang":"","theme":"","link":"","type_link":"|","nofollow":"N","attr":[],"path":"https:\/\/www.risoul.com\/medias\/images\/prestations\/dsc5978-886498.jpg"}]}},"pave2":{"libelle":"Pav\u00e9 2","contenu":"\u003Cstrong\u003EThe Risoul Tourist Office\u003C\/strong\u003E is located in a classified resort, which allows it to maintain its independence. Its goal is to promote its territory and boost the tourist attractiveness of the Risoul destination through the numerous missions assigned to it. Its legal form is a SEML (local mixed economy company). This is SEML SGATRIS (Risoul Tourist Activities Management Company).\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\nLocated at the entrance to the station in a huge building, a real signal in town planning, the tourist office is a center where all the flows of the station converge.\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\nSome numbers\u003Cbr \/\u003E\r\n50 partners\u003Cbr \/\u003E\r\n66,520 visitors at reception\u003Cbr \/\u003E\r\n18,620 remote contacts (telephone, emails)\u003Cbr \/\u003E\r\n762,594 sessions on the risoul.com website\u003Cbr \/\u003E\r\n400,000 annual budget\u003Cbr \/\u003E\r\nMore than 100,000 fans on social networks. (Facebook, Instagram & TikTok)\u003Cbr \/\u003E\r\n6 employees per year\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\nThe Risoul Tourist Office is at the service of visitors to advise them, guide them and provide information before or during their stay. The Tourist Office participates in the development and implementation of a local tourism policy in France and abroad.\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\nOur strategic missions\u003Cbr \/\u003E\r\n\u2b9a Provide advice to visitors and residents\u003Cbr \/\u003E\r\n\u2b9a Collect, sort and prioritize tourist information\u003Cbr \/\u003E\r\n\u2b9a Develop tools to promote and enhance the destination mainly through digital tools\u003Cbr \/\u003E\r\n\u2b9a Federate and support professionals\u003Cbr \/\u003E\r\n\u2b9a Be identified as an essential marketplace\u003Cbr \/\u003E\r\n\u2b9a Make the station desirable through well-thought-out entertainment\u003Cbr \/\u003E\r\n\u2b9a Manage major events\u003Cbr \/\u003E\r\n \u003Cbr \/\u003E\r\n\u003Cstrong\u003EThe resort welcomes 77% French customers and 23% foreigners.\u003C\/strong\u003E","fichiers":[]},"pave3":{"libelle":"Pav\u00e9 3","contenu":"","fichiers":[],"fichiersPave":{"Image":[{"ordre":"2","label":"visuel-page-dito-propos-de-vous8demarche-qualit-bandeau-886507","copy":"","lang":"","theme":"","link":"","type_link":"|","nofollow":"N","attr":[],"path":"https:\/\/www.risoul.com\/medias\/images\/prestations\/visuel-page-dito-propos-de-vous8demarche-qualit-bandeau-886507.jpg"}]}},"pave4":{"libelle":"Pav\u00e9 4","contenu":"\u003Ch1\u003E\u003Cstrong\u003EOUR QUALITY POLICY\u003C\/strong\u003E\u003C\/h1\u003E\r\nRisoul: A “Quality Reference” destination\u003Cbr \/\u003E\r\nIn a highly competitive and above all very stable market, quality becomes a major issue.\u003Cbr \/\u003E\r\n \u003Cbr \/\u003E\r\nThe Risoul tourist office has decided to be a leading figure for all tourism professionals in the destination by committing to a Quality Management approach in 2022 for a period which coincides with the duration of the objective contract signed with the municipality of Risoul ending in 2028.\u003Cbr \/\u003E\r\n \u003Cbr \/\u003E\r\nThis approach is accompanied by efficient and rigorous working procedures with the aim of constant professional improvement. It is based on a modernization of management tools and in particular digital tools.\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\n4 main areas of work to improve quality\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\n\u003Cstrong\u003E1 - Maintain quality and continue improving services to visitors\u003C\/strong\u003E\u003Cbr \/\u003E\r\nImplementation of efficient tools adapted to their behavior\u003Cbr \/\u003E\r\nListening and constantly measuring customer satisfaction. Generalize customer surveys on the services of the tourist office through satisfaction questionnaires\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\n\u003Cstrong\u003E2 - Continue improving the organization and internal communication at the Tourist Office\u003C\/strong\u003E\u003Cbr \/\u003E\r\nImplementation of communication tools to optimize work\u003Cbr \/\u003E\r\nConducting weekly internal meetings to encourage discussions\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\n\u003Cstrong\u003E3 - Improve the management of OT skills and human resources\u003C\/strong\u003E\u003Cbr \/\u003E\r\nConstant development of skills thanks to the training plan. Improve the performance of permanent staff\u003Cbr \/\u003E\r\nQuality recruitment and improvement of the integration of seasonal staff\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\n\u003Cstrong\u003E4 - Continue improving external communication\u003C\/strong\u003E\u003Cbr \/\u003E\r\nDevelopment of digital tools for professionals with the expansion of back office interfaces.\u003Cbr \/\u003E\r\nContinue collaborative work with partners within the board of directors.\u003Cbr \/\u003E\r\nContinue consultation within the resort committee\u003Cbr \/\u003E\r\n \r\n\u003Cdiv style=\"text-align: center;\"\u003E----------------------------\u003Cbr \/\u003E\r\nVISITORS’ SATISFACTION AT THE HEART OF CONCERNS\u003Cbr \/\u003E\r\nFROM THE RISOUL TOURISM OFFICE\u003C\/div\u003E\r\n\u003Cbr \/\u003E\r\nThe quality policy of the Risoul Tourist Office is based on the commitment of the Management and all staff to provide services that meet the current and future expectations of its customers in terms of quality of welcome and service.\u003Cbr \/\u003E\r\n \u003Cbr \/\u003E\r\nYou wish ?\u003Cbr \/\u003E\r\n \r\n\u003Ctable border=\"1\" cellpadding=\"1\" cellspacing=\"1\" style=\"width:100%;\"\u003E\r\n\t\u003Ctbody\u003E\r\n\t\t\u003Ctr\u003E\r\n\t\t\t\u003Ctd\u003E\u003Ca href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=DQSIkWdsW0yxEjajBLZtrQAAAAAAAAAAAAN__g2kT_JUQklaQlpRUDkxWVE2UUZWREs3MUZBTDZHNy4u&origin=lprLink\" target=\"_blank\"\u003E\u003Cstrong\u003E> MAKE A SUGGESTION \/ COMPLAINT\u003C\/strong\u003E\u003C\/a\u003E\u003C\/td\u003E\r\n\t\t\u003C\/tr\u003E\r\n\t\u003C\/tbody\u003E\r\n\u003C\/table\u003E\r\n \r\n\r\n\u003Ctable border=\"1\" cellpadding=\"1\" cellspacing=\"1\" style=\"width:100%;\"\u003E\r\n\t\u003Ctbody\u003E\r\n\t\t\u003Ctr\u003E\r\n\t\t\t\u003Ctd\u003E\u003Ca href=\"https:\/\/www.risoul.com\/enquete-de-satisfaction.html\" target=\"_blank\"\u003E\u003Cstrong\u003E > GIVE YOUR OPINION ON THE TOURISM OFFICE\u003C\/strong\u003E\u003C\/a\u003E\u003C\/td\u003E\r\n\t\t\u003C\/tr\u003E\r\n\t\u003C\/tbody\u003E\r\n\u003C\/table\u003E\r\n\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\n ","fichiers":[]},"pave5":{"libelle":"Pav\u00e9 5","contenu":"","fichiers":[]},"pave6":{"libelle":"Pav\u00e9 6","contenu":"\u003Ch2 style=\"text-align: justify;\"\u003E\u003Cbr \/\u003E\r\n\u003Cstrong\u003E\u003Cimg alt=\"\" height=\"258\" src=\"https:\/\/www.risoul.com\/medias\/images\/Demarche_qualite\/plaque_ot_classe.jpg\" style=\"margin: 5px; float: left; width: 215px; height: 258px;\" width=\"215\" \/\u003E\u003Cbr \/\u003E\r\nTHE RISOUL TOURIST OFFICE CLASSIFIED IN CATEGORY 1\u003C\/strong\u003E\u003C\/h2\u003E\r\n\r\n\u003Cdiv style=\"text-align: justify;\"\u003E\u003Cspan style=\"font-size:16px;\"\u003EEstablished by the ministry in charge of French tourism, this classification is made up of 2 categories: from category I (the highest) to category II.\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\nThe Risoul Tourist Office obtained the renewal of its Category I classification in February 2024. Delivered by the State for a period of five years, this recognition is a guarantee of quality of welcome and services.\u003C\/span\u003E\u003C\/div\u003E\r\n","fichiers":[]},"pave7":{"libelle":"Pav\u00e9 7","contenu":"","fichiers":[]},"pave8":{"libelle":"Pav\u00e9 8","contenu":"\u003Ch2 style=\"text-align: justify;\"\u003E\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\n\u003Cimg alt=\"\" height=\"215\" src=\"https:\/\/www.risoul.com\/medias\/images\/Demarche_qualite\/logo_NF_SERVICE_AFNOR.png\" style=\"margin: 5px; float: left; width: 215px; height: 215px;\" width=\"215\" \/\u003E\u003Cstrong\u003ETHE RISOUL TOURISM OFFICE CERTIFIED NF “TOURISM OFFICE” SERVICE\u003C\/strong\u003E\u003C\/h2\u003E\r\n\r\n\u003Cdiv style=\"text-align: justify;\"\u003E\u003Cspan style=\"font-size:16px;\"\u003EThe Risoul Tourist Office has been certified NF Service “Tourist Office” since February 27, 2024. This mark carried by AFNOR, French leader in certification, proves compliance with the NF X 50-730 standard and certification rules NF 237.\u003Cbr \/\u003E\r\nCertification is renewed every 2 years with annual inspection.\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\n\u003Cbr \/\u003E\r\nThe certified essential characteristics are:\u003Cbr \/\u003E\r\n- Approach, environment and layout of premises\u003Cbr \/\u003E\r\n- Tourism promotion of the destination and communication\u003Cbr \/\u003E\r\n- Production and marketing of tourist services and products: territorial development\u003Cbr \/\u003E\r\n- Shop\u003Cbr \/\u003E\r\n- Evaluation and improvement of the quality of service provided to the customer\u003Cbr \/\u003E\r\n- Internal organization\u003C\/span\u003E\u003C\/div\u003E\r\n","fichiers":[]},"pave9":{"libelle":"Pav\u00e9 9","contenu":"","fichiers":[]},"pave10":{"libelle":"Pav\u00e9 10","contenu":"","fichiers":[]},"pave11":{"libelle":"Pav\u00e9 11","contenu":"","fichiers":[]},"pave12":{"libelle":"Pav\u00e9 12","contenu":"","fichiers":[]},"pave13":{"libelle":"Pav\u00e9 13","contenu":"","fichiers":[]},"pave14":{"libelle":"Pav\u00e9 14","contenu":"","fichiers":[]},"pave15":{"libelle":"Pav\u00e9 15","contenu":"","fichiers":[]},"pave16":{"libelle":"Pav\u00e9 16","contenu":"","fichiers":[]},"pave17":{"libelle":"Pav\u00e9 17","contenu":"","fichiers":[]},"pave18":{"libelle":"Pav\u00e9 18","contenu":"","fichiers":[]},"pave19":{"libelle":"Pav\u00e9 19","contenu":"","fichiers":[]},"pave20":{"libelle":"Pav\u00e9 20","contenu":"","fichiers":[]},"pave21":{"libelle":"","contenu":""},"pave22":{"libelle":"","contenu":""},"pave23":{"libelle":"","contenu":""},"pave24":{"libelle":"","contenu":""},"pave25":{"libelle":"","contenu":""},"Libelle":"about 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